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To retain your carpet's appearance and prolong its life, we suggest you follow these basic suggestions: 

1. Vacuum Thoroughly Daily to Remove Dirt and Grit
2. Take Prompt Action to Clean Any Area Affected by Spillage Before It Dries in
3. Seek Professional Cleaning Advice in the Event of Heavy Soiling


Without doubt, the most important aspect of carpet care is vacuuming. This should start from the moment the carpet is fitted. We recommend daily vacuuming with an upright cleaner, incorporating a beater bar/brush head. Daily vacuuming is also essential to remove any dirt and grit, to prevent it from collecting at the base of the tufts where it could act as an abrasive and contribute to premature wear. Do not rush when vacuuming. Concentrate on the areas that are subject to most wear, such as in front of chairs, in corridors and on stairs. Make sure that your carpet gets a thorough clean. If you have a loop pile carpet it should only be cleaned with a suction head. Beater bars may catch the fibres and give your carpet a hairy appearance, so are best to avoid with loop pile.

Wear Prevention

There are several precautions you can take to reduce wear and tear to your new carpet these include:
1. If You Can, Change the Position of Your Furniture to Equalise the Wear on the Carpet
2. Where Your Carpet is Fitted Up to External Doors, use a Rug or Mat to Catch Dirt and Grit
3. Outdoor Shoes Should Be Worn with Care to Avoid the Soles Pulling at the Pile

Characteristics in Your Carpet

There are many characteristics you may notice in your carpet, read below to see what these are.

Sprouting Tufts

To give our carpets their smooth level, surface, we put them through a shearing process. This action can be likened to that of mowing a lawn. Each roll is made up of millions of tufts and there is a likelihood that some of them may have been missed during shearing. After a time, these work their way to the surface and appear as sprouting yarn. Pets with claws may also snag or pull the tufts causing the same effect. NEVER pull a tuft, simply cut it off level with a sharp pair of scissors.


All newly fitted carpets tend to shed, or fluff, which is perfectly normal and will diminish naturally in a few weeks. The only efficient way to remove this is by vacuuming. If this is not done, the fluff remains on your carpet and can be trodden back into the pile resulting in a flat, matted and dull look.

Visible Bands

When carpets are stored in warehouse racks they are subject to considerable pressure. As a result, crush lines may be visible when the carpet is first unrolled. This is quite normal and the lines usually disappear within a few weeks of normal use, particularly if you vacuum regularly.

Shading and Pile Pressure

Through use and in time, all carpets will flatten to a certain degree. A light or plain carpet is likely to show greater shading than a darker, heavily patterned carpet. Shading is caused because the tufts will gradually assume a greater slant in the areas of most use and this will expose their sides to the light. The sides of the tufts are now reflecting more light than the tips and will appear lighter in colour. It is simply a natural characteristic of all cut pile fabrics. Daily vacuuming may help to restore a more uniform colour. It is important to vacuum against the natural lay of the pile. This will lift the tufts upright again. The use of castor cups under heavy furniture will spread the weight over a larger area and minimise dents in the carpets surface.

Contact our efficient team in Yeovil, Somerset, to find out more about our bespoke products.


As with other natural textiles, carpets cannot be dyed fast to light. Normal wear and soiling gives the appearance of fading and both effects are obviously beyond the control of the manufacturer.

Berber Lines

Natural yarns are randomly blended, un-dyed wool is mixed with dyed wool, to give Berber carpets their flecked look. There may be a lined effect not seen in a sample. This is a natural characteristic of Berber’s and not a manufacturing fault.

Dealing with Stains

For most spills, use a clean white absorbent cloth or kitchen towel to soak up as much of the liquid as possible. Prompt action may prevent the spill from penetrating the pile of the carpet. Never rub the stain or you could damage the texture of the yarn. Always work from the outside and blot towards the centre, this will help to limit the affected area. If you have any doubts, or where damage is severe, it is best to seek professional advice from a carpet cleaning company.

“The Girls in the Shop Are Knowledgeable and Friendly and Helped Me to Find the Best Carpet for My Budget”

“Highly recommended. Wide selection of flooring at good prices. Steve gave us a lot of good advice about suitable floor coverings. The girls in the shop are knowledgeable and friendly and helped me to find the best carpet for my budget. I was able to take sample books home to check the colours in my rooms in different lighting. Steve was very punctual and did a fantastic job of fitting the carpets. All in all, a very good experience and we will be using them again. So nice to deal with an independent local trader and get such good personal service.”

GillianS-62 - 18 September

"I Had My Whole House Carpeted and They Did a Fantastic Job”

“I had my whole house carpeted and they did a fantastic job. They are very reasonable and reliable.”

14 February